What do i do if i get a damaged/ defective or incorrect product?                                                                                       

We offer a 7-Day Return Policy for all products.

Returns are accepted only for the following reasons:

• Damaged Product
• Dead on Arrival
• Manufacturing Defect
• Incomplete Product
• Incorrect Product
• Expired Product

The time frame starts from the date the product was delivered as per the confirmation received from our logistics team or courier partners.

Please send us a video of the product being unboxed to ensure that the product meets the above mentioned reasons during the course of shipping.

In addition to the above, please send us 2 images (one of damaged part and one of the entire product) of the product to ascertain the reason for return which can be initiated from the “Support” Section:

Registered Users:

Login to Your Account > Go to the My Orders section in ‘My Account’.

Click on ‘Return This Product’ next to the product name that you want to return

Select the ‘Reason’ and upload the supporting images

Upload the supporting images (maximum 3, based on the image guidelines explained above) and write your comments in the dialog box provided. The file size should not exceed 5 MB

Submit the return request.

Our representative will call you within 48 hours. A reverse pick up will be initiated as soon as the refund complaint is validated.

We request you to retain all packing materials unless instructed otherwise by our team. Refunds will be processed only after we have collected the product(s).

Once the pickup is done, refunds will be processed within 48 hours. Depending on the mode of payment you used, banks and payment gateways usually take between 7 to 10 working days to credit the amount to your account.

Instead of a refund, can you send me a replacement or can i exchange the product?                                                                     

Due to logistic reasons, we do not offer exchange/replacement of orders. However, the refund amount can be added to your registered account.

Can i return a product if i do not like it or do not want it?   

Item cannot be refunded for any reasons other than following: Damage / dead on arrival, Manufacturing defect/Expired product & In-correct product.

What is your cancellation policy?  

You may choose to cancel one or more items in your order before it is shipped, from your “My Orders” section, by clicking on the “Cancel” button within 7 days from the order confirmation date. A cancellation fee of 2.5% will be levied on the total paid amount at the time of processing refund for the submitted request.